Pension Wise | The Money and Pensions Service

The Money and Pensions Service (MaPS) assumed the delivery functions of both Pension Wise and The Pensions Advisory Service in 2019. This report provides quarterly data for MaPS’ pensions guidance services for Q1 2018/19 to Q3 2020/21 (year to date). This data is being published in advance of quarterly reporting commencing in 2021/22. Download report

97% of appointment customers have already recommended the service to others or say they would do so 91% of appointment customers said Pension Wise helped them consider their options more thoroughlyMore than threefold increase in overall Pension Wise transactions since the service began Rising numbers of people accessed guidance offered by Pension Wise in...

Rising numbers of people accessed guidance offered by Pension Wise in 2019/20, with a  23% increase in customers arranging appointments face to face and over the phone, and customers showing greater confidence in making pensions access decisions after using the service.     This report was updated on 24 February 2021 to amend the title and labels of the infographic on page 1 and...

Results of behavioural trials published Behavioural trials to explore more effective ways of prompting people who phone their pension provider for retirement information to take Pension Wise guidance could increase the take up of appointments by around three times when compared with the current signposting to this group. The research, conducted by the Behavioural Insights Team on...

Research conducted by the Behavioural Insights Team on behalf of the Money and Pensions Service (MaPS) tested two potential routes when customers asked their providers about access to their workplace savings, either offering to make a Pension Wise appointment for them or transferring them to a member of the Pension Wise booking team who could explain the offer and make an appointment. This...

The Pension Wise 2018/19 Service Evaluation Report, published in partnership with Ipsos Mori, is a very positive endorsement of the service and its delivery partners. Since launching in 2015/16, Pension Wise has increased transaction volumes over two and a half times, whilst maintaining excellent satisfaction and advocacy levels and the many positive impacts on the knowledge and...

49% year-on-year increase in customers arranging appointments   95% of appointment customers and 87% of digital customers say they would recommend the service to others More than twofold increase in Pension Wise transactions since the service began Rising numbers of people accessed guidance offered by Pension Wise in 2018/19, with a 49% increase in...

MaPS research to help shape future rules and regulations Behavioural trials to establish the best way to persuade more people to take guidance from Pension Wise before accessing their pension savings are getting under way under the leadership of the Money and Pensions Service (MaPS). The research, being conducted by respected specialists the Behavioural Insight Team, is trying out two...

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