The Money and Pensions Service is committed to building and maintaining public trust and confidence by providing free, and reasonable access to its information. It aims to achieve this by promoting transparency in the way it operates, its decision-making processes and the services it provides.
You will find our most recent responses to Freedom of Information (FOI) requests. You may wish to check these before submitting a request as the information you require might already be available in these responses.
Number of members receiveng scam guidance
FOI 217 (PDF, 115KB)
Number of Defined Benefit pension safeguarding appointments
FOI 220 (PDF, 99KB)
Number of people telephoned for areas of guidance since October 2021
FOI 227 (PDF, 151KB)
Annex FOI 227 (PDF, 123KB)
Numbers taking types of scam guidance between April 2023 to end September 2023
FOI 229 (PDF, 141KB)
Numbers attending a self-employed pension review appointment.
FOI 231 (PDF, 155KB)
Types of malicious emails received in 2022 and how they were managed
FOI 209 (PDF, 100KB)
Telephony system, cloud service and I.T. licence agreement
FOI 212 (PDF, 154KB)
WAN and internet provider provision
FOI 214 (PDF, 154KB)
Cloud based provision.
FOI 219 (PDF, 156KB)
Internet provision provider
FOI 221 (PDF, 102KB)
Number and type of devices provided by the organisation. Procurement and duration of I.T services.
FOI 222 (PDF, 157KB)
Annex FOI 222 (PDF, 131KB)
Types of applications and software used.
FOI 226 (PDF, 150KB)
Performance of specified guidance
FOI 72Opens in a new window (PDF, 239KB)
Annex FOI 72Opens in a new window (PDF/A, 101KB)
Losses and special payments
FOI 73Opens in a new window (PDF, 247KB)
Annex FOI 73Opens in a new window (PDF/A, 104KB)
Costs of 'Stronger Nudge' evaluation trial
FOI 77Opens in a new window (PDF, 240KB)
Recruitment of British Muslims
FOI 79Opens in a new window (PDF, 317KB)
Scam guidance taken
FOI 187Opens in a new window (PDF, 337KB)
Evaluation of 'Stronger Nudge' trial
FOI 186Opens in a new window (PDF, 429KB)
Project and Programme spend
FOI 188Opens in a new window (PDF, 286KB)
Amount of calls about ISA's
FOI 189Opens in a new window (PDF, 312KB)
Types of devices deployed to employees
FOI 193Opens in a new window (PDF, 372KB)
Staff misconduct
FOI 192Opens in a new window (PDF, 166KB)
Members taking scam guidance
FOI 195Opens in a new window (PDF, 300KB)
Approaches to risk management
FOI 196Opens in a new window (PDF, 176KB)
Annex FOI 196Opens in a new window (PDF, 290KB)
Public information reporting
FOI 198Opens in a new window (PDF, 290KB)
Number of EDI Officers and membership costs
FOI 200Opens in a new window (PDF, 502KB)
Annex FOI 200Opens in a new window (PDF, 233KB)
Grants received
FOI 201Opens in a new window (PDF, 911KB)
Electronic devices lost or stolen
FOI 70Opens in a new window (PDF, 239KB)
Annex FOI 70Opens in a new window (PDF, 101KB)
Malicious emails
FOI 71Opens in a new window (PDF, 245KB)
Provision of shared or standalone services
FOI 81Opens in a new window (PDF, 272KB)
Policies and evalution of AI
FOI 190Opens in a new window (PDF, 241KB)
Relating to using multi-functional devices
FOI 197Opens in a new window (PDF, 372KB)
Call-off contracts: framework agreements awarded
FOI 194Opens in a new window (PDF, 346KB)
Gender pay gap
FOI36Opens in a new window (PDF/A, 353KB)
Operating software and technology systems
FOI 50Opens in a new window (PDF/A, 277KB)
Annex FOI 50Opens in a new window (PDF/A, 342KB)
Outsourcing services and technologies
FOI 47Opens in a new window (PDF/A, 340KB)
Annex FOI 47Opens in a new window (PDF/A, 138KB)
Language services
FOI 43Opens in a new window (PDF/A, 369KB)
Infrastructure services
FOI 40Opens in a new window (PDF/A, 338KB)
Adoption of AI and digital transformation
FOI 38Opens in a new window (PDF/A, 338KB)
Person responsible for information security
FOI 37Opens in a new window (PDF/A, 332KB)
Debt advice levy 2019–2021
FOI 44Opens in a new window (PDF/A, 345KB)
Tendering winning proposal criteria
FOI 41Opens in a new window (PDF/A, 333KB)
Annex FOI 41Opens in a new window (PDF/A, 129KB)
Payments made to charities 2018–2021
FOI 49Opens in a new window (PDF/A, 341KB)
Transparency report January 2019–March 2020
FOI 48Opens in a new window (PDF/A, 339KB)
Quantity users of the Investment Pathways tool
FOI 45Opens in a new window (PDF/A, 340KB)
Specialism availability for financial advisers
FOI 39Opens in a new window (PDF/A, 335KB)
Annex FOI 39Opens in a new window (PDF/A, 234KB)
Identity of MaPS Board members and ELT
FOI 34Opens in a new window (PDF/A, 340KB)
Pensions specialism/gifts and hospitality
FOI 28Opens in a new window (PDF/A, 177KB)
Annex FOI 28Opens in a new window (PDF/A, 177KB)
Correspondence April 2018–March 2019
FOI 23Opens in a new window (PDF/A, 365KB)
British Steel Pension Fund and DWP
FOI 16Opens in a new window (PDF/A, 400KB)
Debt advice levy
FOI 19Opens in a new window (PDF/A, 378KB)
Contact centre contracts and performance
FOI 33Opens in a new window (PDF/A, 300KB)
Cloud provision
FOI 32Opens in a new window (PDF/A, 360KB)
Intranet provision
FOI 30Opens in a new window (PDF/A, 370KB)
Annex FOI 30Opens in a new window (PDF/A, 248KB)
Software provision
FOI 27 Opens in a new window(PDF/A, 343KB)
Annex FOI 27Opens in a new window (PDF/A, 226KB)
IT hardware, software and support services
FOI 24Opens in a new window (PDF/A, 354KB)
Contract maintenance
FOI 21Opens in a new window (PDF/A, 358KB)
Annex FOI 21Opens in a new window (PDF/A, 192KB)
The Pensions Advisory Service backup IT system
FOI 22Opens in a new window (PDF/A, 362KB)
The Pensions Advisory Service IT system
FOI 18Opens in a new window (PDF/A, 328KB)
Postal services
FOI 25Opens in a new window (PDF/A, 379KB)
Carbon emissions and footprint
FOI 20Opens in a new window (PDF/A, 315KB)
External training spend and budget
FOI 31Opens in a new window (PDF/A, 372KB)
Money Advice Service Annual Accounts 2018-2019
F21082019Opens in a new window (PDF/A, 322KB)
The Pensions Advisory Service and DWP
F31072019Opens in a new window (PDF/A, 331KB)