FAQs

What is ‘money guidance’?

The term ‘money guidance’ means impartial guidance on money management (including debt and pensions) and financial wellbeing in the non-regulated space, from signposting through complex, technical guidance delivered by a person (as opposed to a website). Find out more [here] about the difference between advice and guidance.

Who delivers money guidance?

Money guidance is often given as part of wider services provided by thousands of diverse organisations and practitioners.

Money Guiders are individuals who deliver money guidance as part of their wider role – for example within a community organisation, housing association, mental health services, as a money mentor to name a few. The people Money Guiders support are likely to be seeking advice about a life event, may be vulnerable or have complex needs.

Money guidance providers are organisations that provide money guidance as part of their service and employ or manage Money Guiders.

What is the Money Guiders Programme?

Our programme is here to help anyone who delivers money guidance. Through our programme we aim to raise the status and profile of money guidance and the quality of its delivery. People across the UK should be receiving good quality money guidance regardless of where they go to get it.

What is the Money Guidance Competency Framework?

The competency framework sets out the core competencies every Money Guider needs so they can provide a safe, quality service for customers. It is designed for anyone who provides any type of money guidance whatever their sector or job role.

What are the self-development tools?

The self-development tools can help you put the competency framework into action by reviewing and informing the money guidance you deliver.

Can you help me use the self-development tools?

The self-development tools are ‘self-service’ downloadable Excel files. If you experience any difficulty downloading them, please contact us.

How can I get involved in the Money Guiders programme?

Our competency framework for Money Guiders is available for everyone to use. We have suggested a range of ways it can be put into action and created self-development tools that can help you review and inform your practice. We’re also looking for partners that already deliver some form of money guidance to work with us during our testing and learning phase from Sept 2020 – Sept 2021.

What is a programme Partner?

Partners will work with us during our testing and learning phase from Sept 2020 – Sept 2021.

Partners will benefit from exclusive access to free e-learning mapped to our Money Guidance Competency Framework, an award for Money Guiders and our learning network- helping to form a new UK-wide community of practice for Money Guiders. Partners can make the most of all of these features, or simply choose what suits them and their organisation – it’s highly flexible, adaptable and accessible.

Being a Partner means being involved in our evaluation – we will want to know what worked well and what didn’t. You will be helping us to improve and shape the future of the Programme.

Who can become a programme Partner?

To become a Partner you need to already deliver some form of money guidance. You can be a front-line worker who delivers money guidance as part of your role, or a leader in an organisation of any size that provides money guidance as part of its service and employs or manages Money Guiders. We are interested in hearing from you whatever your sector and job role – community organisations, housing associations, mental health services, money mentors to name a few.

We want to work with a diverse range of partners that are in the not-for-profit, third sector and public service, working with customers ranging from young adults to older people. Partners can be based anywhere in the in the UK and deliver any level of money guidance. Partners also need to be pragmatic, collaborative, with an understanding of our objectives and prepared to take part in our evaluation of the programme.

How will becoming a programme Partner help me?

Becoming a Partner will help you:

  • improve outcomes for your customers by helping them manage their money better;
  • develop the skills, understanding and confidence all Money Guiders need;
  • understand your own or your team’s money guidance skills-set, identify where training and development is needed and filling gaps with the free e-learning we provide;
  • gain recognition as an individual for giving effective money guidance;
  • define or enhance your customer-offer and
  • share good practice and learn from others who deliver money guidance.

Is the programme UK-wide?

We are looking for Partners from across England, Northern Ireland, Scotland and Wales. Everything the programme has to offer will be available to Partners in all four nations.

The Money Guidance Competency Framework, which is available for everyone to use, is also intended to apply to those working in all four nations. Every effort has been made to ensure the language and terms used are accurate throughout with alternative terms used where appropriate.

How do I become a programme Partner?

If you are interested in finding out more about becoming a Partner, please contact us

What if I can’t become a programme Partner?

Our competency framework for Money Guiders is available for everyone to use. We have suggested a range of ways it can be put into action and created self-development tools that can help you review and inform your practice.

Do I have to pay to get involved?

You do not have to pay to become a programme Partner during the test and learn phase from Sept 2020 to Sept 2021. The competency framework and self-development tools are also free of charge and are available for everyone to use.

How can I be kept informed about the Money Guiders programme?

Complete the contact form and request to be kept informed of the programme’s progress.

How does the Money Guidance Competency Framework link to other existing frameworks?

The competency framework is intended to complement, and link to, other existing frameworks. These include:

  • The Scottish National Standards for Information and Advice Providers (A Quality Assurance Framework 2009)
  • The Information & Advice Quality Framework for Wales (IAFQ Wales)
  • The NI Advice Quality Standard (August 2014)
  • The MaPS Debt Advice Quality Framework
  • The Advice Quality Standard (June 2016)

During this phase of the programme we will be evaluating how they work with the competency framework in a practical way.

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