Contact us


For general enquiries, please contact:

Phone: 01159 659570

For media enquiries (journalists only), please contact:

Phone: 020 8132 5284

We regret we cannot take sales and marketing enquiries or transfer to the switchboard.

To make a complaint

We are committed to helping people understand and engage with their money. If you are unhappy with the service you have received, our complaints policy (PDF) sets out how we will handle your complaint.

For any other complaints, please email or write to us at: the Money and Pensions Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.

We will send you an acknowledgement within five working days and reply to you within 20 working days.

To ensure that we learn from the feedback we receive, our board gets regular reports summarising any complaints and comments we have received and the actions we have taken.


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